Frequently Asked Questions


  1. Why does DeskConnect for iPhone say that there are no devices to send to?
  2. Why does DeskConnect for Mac not show my iPhone/iPad as an available device?
  3. How do I re-enable push notifications for DeskConnect on my iPhone or iPad?
  4. Does DeskConnect for Mac work with Firefox?
  5. Does DeskConnect work with Windows?
  6. Is there a file size limit to each transfer?
  7. How can I delete an item from DeskConnect?
  8. How can I permanently save a file on my Mac?
  9. Where are received items stored on my Mac?
  10. Why do I need to create a DeskConnect account?
  11. What are your data security policies?
  12. My question was not answered here, or I'm still encountering an issue. Now what?
  1. Why does DeskConnect for iPhone say that there are no devices to send to?

    If DeskConnect for iPhone is telling you that it has no available devices to send to, even though you have installed DeskConnect on another device and logged in using your email address and DeskConnect password, one of the following is likely the cause:

    You are trying to send to a Mac running Mac OS X 10.6.8 (Snow Leopard)
    Unfortunately, Mac OS X 10.6.8 doesn't support receiving push notifications, which is how we notify you and your Mac about an incoming transfer. We are looking into a workaround so that we can enable 10.6.8 users to receive transfers, and hope to include that in a future update to DeskConnect for Mac. In the meantime, you can use your Mac to send things to an iPhone, iPod touch, iPad or another Mac without any problems whatsoever.

    You can find out what version of OS X your Mac is running by clicking on the Apple logo at the top left of the Mac's screen and then clicking on "About This Mac."

    You are trying to send to a Mac that is having trouble registering with our server
    Occasionally, Macs -- and particularly those running OS X 10.7.5 -- may have trouble registering with our server for push notifications when you first install DeskConnect for Mac. This issue is usually resolved by restarting your Mac and opening DeskConnect again.

    You are trying to send to an iPhone, iPad or iPod touch with push notifications disabled
    The DeskConnect app for iPhone, iPad and iPod touch relies on push notifications to alert you and your iPhone to an incoming transfer, as well as to make your iPhone visible to your other devices.

    See this answer for how to turn them back on.

  2. Why does DeskConnect for Mac not show my iPhone/iPad as an available device?

    The DeskConnect app for iPhone, iPad and iPod touch relies on push notifications to alert you and your iPhone to an incoming transfer, as well as to make your iPhone visible to your other devices.

    If you have DeskConnect installed on your iPhone, iPad, or iPod touch, and are signed into your DeskConnect account using your email address and DeskConnect account, but still cannot see your device as an available device to transfer content to in DeskConnect for Mac, you may have disabled push notifications on that device. You can turn them back on by following the steps below.

  3. How do I re-enable push notifications for DeskConnect on my iPhone or iPad?

    To re-enable push notifications for DeskConnect on your iPhone, iPad, or iPod touch, follow these instructions:

    1. Go to Settings on your iPhone, iPad, or iPod touch home screen
    2. Tap on Notifications
    3. Find DeskConnect, and tap on it
    4. Under Alert Style, ensure "Banner" is selected
    5. Ensure Badge App Icon, Sounds, Show on Lock Screen and Show in Notification Center are on

  4. Does DeskConnect for Mac work with Firefox?

    Unfortunately, we don't yet support sharing from Firefox. Firefox support proved to be more tricky to implement than Chrome and Safari support, but we do hope to provide integration with Firefox in a future update to DeskConnect for Mac.

  5. Does DeskConnect work with Windows?

    DeskConnect currently supports Mac, iPhone, iPad and iPod touch. We will in the future support Windows PCs, but we cannot give a time frame for when DeskConnect for Windows will be ready.

  6. Is there a file size limit to each transfer?

    Our current file size limit is 100MB per transfer, but depending on your Internet speed, our servers may not be able to wait long enough for a device to finish uploading a file of that large of a size.

  7. How can I delete an item from DeskConnect?

    On the Mac, click the DeskConnect menu and move your mouse over the "Recent" item. Then, hold the option key (⌥) and click on the item you wish to delete.

    On iOS, from the main screen of the DeskConnect app, tap and hold on the item that you wish to delete. Then, tap "Delete" to confirm.

  8. How can I permanently save a file on my Mac?

    If you want to permanently save a file that you've imported from DeskConnect, such as a photo, open it in the DeskConnect file viewer by finding it in the DeskConnect Recent menu, click this button and then choose 'Save':

    We will be making this process clearer in future versions of DeskConnect for Mac.

  9. Where are received items stored on my Mac?

    For the moment, DeskConnect for Mac temporarily stores your files in a folder located at ~/Library/Containers/com.deskconnect.mac/Data/Library/Application Support/DeskConnect. The files stay there for 30 days before they are automatically deleted.

    If you would like to access that folder, follow these instructions:

    1. Open up Finder
    2. Click on the "Go" menu at the top of the screen, then choose "Go to Folder" as such:
    3. In the dialog that opens up, enter ~/Library/Containers/com.deskconnect.mac/Data/Library/Application Support/DeskConnect , and hit go.

  10. Why do I need to create a DeskConnect account?

    A DeskConnect account is required in order to link your devices together, as DeskConnect does not transfer content locally using Bluetooth or a direct Wi-Fi connection. We decided to do this for usability (Bluetooth connections are not always easy to work with and aren't always reliable) and so that we didn't have any proximity limits (doesn't matter if your devices are twenty feet or twenty miles away).

  11. What are your data security policies?

    Your content is encrypted en route to and from our servers. Our servers are under top security, and we have several features in development which will further strengthen the security of our users' data. Our policies are explained in detail in our Privacy Policy and Terms of Service (specifically, section four).

  12. My question was not answered here, or I'm still encountering an issue. Now what?

    If we didn't answer your question here, or you're still encountering an issue, we are reachable by email: support@deskconnect.com.

    We will get back to you as quickly as we can.